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Lead Analyst People Data Insights
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Lead Analyst People Data Insights
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About the position
At JetBlue, our mission is to inspire humanity, and the People Data Insights team advances that mission by translating people data into insights that guide talent strategy and improve outcomes such as retention, mobility, performance, and the overall Crewmember experience.
The Lead Analyst, Crewmember Listening, owns JetBlue’s enterprise listening strategy and survey portfolio. This role le the design, administration, analysis, and evolution of key People surveys, including engagement, safety, candidate experience, onboarding, and exit, often in close partnership with People Business Partners and cross-functional stakeholders.
Leveraging expertise in research methodology, analytics, and applied psychology, the Lead Analyst conducts rigorous analyses and linkage research to connect listening data with business outcomes. In partnership with the broader People Data Insights team, this role delivers clear, data-driven insights that enable leaders to make informed decisions, strengthen the Crewmember experience, and drive business results.
This role requires strong collaboration across levels of the organization, exceptional attention to detail, and a passion for using data to influence strategy and change. The Lead Analyst is also expected to continuously build expertise in new tools, technologies, and subject areas to advance JetBlue’s listening capabilities.
Responsibilities
Own and lead JetBlue’s company-wide Crewmember listening programs (e.g., engagement, safety, candidate experience, onboarding, exit) in partnership with People Business Partners
Design, administer, and continuously improve surveys to ensure methodological rigor, relevance, and alignment with organizational priorities
Ensure all data privacy, security, and governance requirements are upheld across listening programs
Design and implement automated analytic pipelines using code (e.g., R) to generate and refresh thousands of survey analyses and outputs with minimal manual intervention
Collaborate with different areas of the business to identify research questions based on organizational needs, and effectively collect data to answer those questions
Conduct advanced analyses and linkage research to connect listening data with business and talent outcomes
Integrate listening data with other People and business data, as well as external research, to inform strategic decision-making
Deliver clear, compelling insights and recommendations to leaders at all levels, translating complex analyses into simple, actionable narratives
Provide thought leadership in evolving JetBlue’s listening framework, strategy, and practices to maximize impact over time
Other duties as assigned
Requirements
Master’s Degree in Industrial/Organizational Psychology, Statistics, Human Resources, or other related field
Four (4) years of applied data analysis and metric development experience
Three (3) years of experience developing and administering surveys
Demonstrated database management skills and metrics interpretation through a work sample
Strong research methodology and statistical analysis skills, with the ability to interpret and explain results
Demonstrated experience writing, maintaining, and using code (e.g., R/RStudio) to conduct and automate large-scale statistical analyses and reporting
Excellent written, verbal, and presentation skills, including ability to present complex data and analytics to large and diverse audiences using simple language
High level of organization, attention to detail, and ability to manage multiple priorities
Strong Microsoft Office skills, including Word, Excel and PowerPoint
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Nice-to-haves
Ph.D. in Industrial/Organizational Psychology, Statistics, Human Resources, or other related field preferred
Experience analyzing structured and unstructured data in R/ Rstudio
Experience using Spotfire, Tableau, or another tool to develop dashboards
