Customer Service/Sales – Bilingual Spanish

October 5, 2026

Job Description:

Taking inbound calls from Spanish-speaking customers
Multitask and have customer service experience
Navigate through multiple computer systems
Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
Support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; offer customers additional products

Requirements:

Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Fluent in Spanish and English (verbal and written)

Benefits:

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance

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